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Community guidelines

Standards for product-led content, conversations, livestreams, comments and participation across Sprint Social Commerce.

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Effective 22 July 2026Version 1.0Public policy

This public policy explains the standards, responsibilities and controls that support a safe, transparent and commercially credible Sprint Social Commerce experience. It should be read with the platform terms and any role-specific agreement.

01

Commerce-first content

Sprint applies proportionate verification, recordkeeping and review controls to this area. Participants must provide accurate information, use approved platform workflows and cooperate with reasonable requests required to protect customers and platform integrity.

Where a decision affects an account, transaction or content item, the relevant status, reason and available next action are shown in the applicable workspace. Appeals are reviewed separately where policy permits.

02

Respectful participation

Sprint applies proportionate verification, recordkeeping and review controls to this area. Participants must provide accurate information, use approved platform workflows and cooperate with reasonable requests required to protect customers and platform integrity.

Where a decision affects an account, transaction or content item, the relevant status, reason and available next action are shown in the applicable workspace. Appeals are reviewed separately where policy permits.

03

Prohibited content

Sprint applies proportionate verification, recordkeeping and review controls to this area. Participants must provide accurate information, use approved platform workflows and cooperate with reasonable requests required to protect customers and platform integrity.

Where a decision affects an account, transaction or content item, the relevant status, reason and available next action are shown in the applicable workspace. Appeals are reviewed separately where policy permits.

04

Livestream and comment standards

Sprint applies proportionate verification, recordkeeping and review controls to this area. Participants must provide accurate information, use approved platform workflows and cooperate with reasonable requests required to protect customers and platform integrity.

Where a decision affects an account, transaction or content item, the relevant status, reason and available next action are shown in the applicable workspace. Appeals are reviewed separately where policy permits.

05

Reporting and appeals

Sprint applies proportionate verification, recordkeeping and review controls to this area. Participants must provide accurate information, use approved platform workflows and cooperate with reasonable requests required to protect customers and platform integrity.

Where a decision affects an account, transaction or content item, the relevant status, reason and available next action are shown in the applicable workspace. Appeals are reviewed separately where policy permits.

Need a copy or clarification?Contact policy support
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